You can configure accounts from Settings > Social, including adding, reauthenticating, or deleting an account, or re-enabling a disabled page, and managing social accounts in groups.

In this article, learn:

• How to access information about social accounts
• Actions you can take to manage your social accounts from Settings (cog icon) > Social

Accessing information about social accounts, pages, and groups

To see details about social accounts, pages, and groups, go to Settings > Social. On the Social page, tabs give you access to details on Accounts, Pages, and Groups for each of the five listing providers. 

• On the Accounts tab, see details about each account including:
  
  
  • Whether they are authenticated (credentials for the listing provider have been added to LocationHQ) 
  • Whether reauthorization is needed 
  • The number of managed pages associated with the account
    

From the Accounts tab, you can delete accounts or add a new account.
Note that for Instagram, you must use the Facebook tab to add credentials for Facebook pages. Instagram pages that are connected to Facebook pages and groups will be displayed on the Instagram tab.

• On the Pages tab, see details about monitored pages, including name, URL, and the associated listing. You can search by page source or keyword.
  Note that this tab may also include provider pages that were added automatically when LocationHQ found matches for LHQ locations.
  
  
• On the Groups tab, see details about social pages that you’d like to post or publish to as a group. From this tab you can add, edit, or delete a group.
  

Social setting actions

Learn how to manage monitored social account pages, including adding and deleting accounts, reauthenticating, enabling or disabling monitored pages, and adding an account to a group.

Adding or deleting a social media account

To add a social media account, follow these steps:

1. On Settings > Social, select the tab for the provider for which you want to add an account.
   
   
2. Select Add Another Account. You’ll go to the provider’s site to select and provide credentials for the account you’d like to add.

To delete an account, on the Accounts tab, select Delete below the account’s name.

Reauthenticating an account that isn’t being updated

To reauthenticate an account that is not updating properly, follow these steps:

1. On Settings > Social, select the tab for the provider for which you want to add an account.
2. Accounts with authentication errors show the error message “This account had an authentication error. You must reauthorize access for updates.” Select Log in now to correct the authentication.

Stopping collection of posts related to a user by deleting an account

To delete an account to halt the collection of posts related to a user, follow these steps:

1. On Settings > Social, select the tab for the provider for which you want to delete an account.
2. Select Delete on the account you want to delete.
3. Respond to the removal challenge by selecting Continue.
4. Refresh the page. The deleted account will no longer show.

Enabling or disabling a monitored page

To enable a page that has been disabled, follow these steps:

1. On Settings > Social, select the tab for the provider for which you want to delete an account.
2. Select the Pages tab to view the monitored pages.
3. Use the Source selector or keyword search to find the page you’re looking for.
   
   
4. Select Enable to re-enable the page so that monitoring continues.

To disable a page that you don’t want monitored, find it on the Monitored Pages list and select Enable.

Adding a social account to a group

To add the monitored pages of a social account to a group, use the Groups tab on the Social page.

To add monitored pages to a group, follow these steps:

1. On Settings > Social, select the tab for the provider for which you want to add pages to a group.
2. Select the Groups tab.
3. Select Add Group.
4. On Select Pages, type a group name in the Please type a group name field.
5. Tick off the pages you want included.
6. Select Save Group.