Before you begin creating Analytics Studio reports, it’s useful to understand the types of components available for the reports.
Five basic types of components are available for Analytics Studio reports:
- Charts—Line, bar, pie, and more
- Scorecards—Snapshots of specific data points
- Tables—Data tables to store comparisons, leader boards, and more
- Images—Used to add logos or other images to reports
- Text—Used to insert headlines or other text to reports
The tables that follow list specific components of each type available for inclusion in Analytics Studio reports.
Charts component types
The tables in this section describe the charts for use in each of the Chatmeter metrics sections.
|
Reviews Components |
Definition |
|---|---|
|
Response rate |
Review response rate over time |
|
Key Review Stats |
Number of reviews, response rate and average rating over specified date range |
|
Ratings Breakdown |
Breakdown of reviews by star rating for specified time |
|
Overall Rating |
Average review rating over a specified date range |
|
Review Average by Region |
Average review and count by region |
|
Listings Components |
Definition |
|
Search Insights Breakdown |
Breakdown of the Search Insights over specified date range |
|
Search Insights Over Time |
Search Insights over time |
|
Accuracy Over Time |
Overall listing and NAP (Name, Address, Phone) accuracy over specified date range |
|
Missing and Duplicate Listings Over Time |
Number of missing and duplicate listings across specified date range |
|
Listing Presence |
Percentage of expected listings found over time |
|
Scoring Components |
Definition |
|
LBV Score Breakdown for Social |
Trend of posts, fans and tag scores over specified date range |
|
Trending Scores by Category |
Trending scores by category over time. Includes overall, social, reviews, rankings and competitor scores |
|
Average LBV Score |
Average LBV score across specified time. Includes overall, social, reviews, rankings and competitor scores. |
|
LBV Score Breakdown for Reviews |
Trend of growth, volume, sentiment, rating and response scores over specified date range |
|
LBV Score Breakdown for Search |
Trend of search and insights scores over specified date range |
|
LBV Score Breakdown for Competitors |
Trend of reviews, responses and social scores over specified date range |
|
LBV Score Breakdown for Listings |
Trend of duplicates, NAP and website accuracy scores over specified date range |
|
Media Components |
Definition |
|
Media Breakdown |
Count by provider |
|
Number of Posts Over Time |
Trend of posts over specified date range |
|
Workflow Components |
Definition |
|
Task Status Breakdown |
Breakdown of task count by status |
|
Tasks Created and Resolved |
Number of tasks created and resolved within specified time |
|
Pulse Components |
Definition |
|
Sentiment Distribution |
Review sentiment distribution over specified time |
|
Average Sentiment Over Time |
Average sentiment over time |
|
Review Builder Components |
Definition |
|
Campaigns Performance |
Campaign funnel performance |
|
Social Components |
Definition |
|
Followers Over Time |
Trend of followers over specified time |
|
Engagement Type Breakdown |
Breakdown of engagements by type |
|
Total Engagements Over Time |
Trend of engagements over specified time |
Scorecard component types
The tables in this section describe the scorecards for use in each of the Chatmeter metrics sections.
|
Reviews Components |
Definition |
|
Net Promoter Score |
Average NPS for specified time range with a breakdown of promoters, neutrals and detractors |
|
Review Count |
Total number of reviews for specified time |
|
Review Snapshot |
Counts of Positive, Neutral and Negative reviews for specified time |
|
Facebook Recommendations |
Count over time |
|
Listings Components |
Definition |
|
Listing Accuracy Text |
Text describing the percentage of accurate listing compared to starting point |
|
Missing Listings Count |
Number of missing listings |
|
Duplicate Listings Count |
Number of duplicate listings |
|
Media Components |
Definition |
|
Posts Count |
Total number of posts in a specified time |
|
Social Components |
Definition |
|
Post Count |
Social post count by provider |
Table component types
The tables in this section describe the tables for use in each of the Chatmeter metrics sections.
|
Reviews Components |
Definition |
|
Reviews by Rating |
List of reviews with specified star ratings for specified time |
|
Review Store Comparison Pivot |
Store comparison report by listing provider |
|
Review Store Comparison |
Store comparison report |
|
Scoring Components |
Definition |
|
Location Leaderboard |
List of worst/best scored locations |
|
Workflow Components |
Definition |
|
Tasks Statistics by User |
Number of assigned and completed tasks by user |
|
Pulse Components |
Definition |
|
Pulse Mentions |
Pulse mentions with topics |
|
Review Builder Components |
Definition |
|
Campaign Overview |
Table of review and contact counts by campaign |
|
Campaign Summary |
Table listing campaign status, date activated, contact counts, and review counts |
Image component types
You can select Images from the Gallery or upload new media for use in Analytics Studio reports.
Text components
You can type and apply styles to text input for display in Chatmeter reports.
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