Adding a Credential for a Listing Provider

To enable LocationHQ to monitor and manage social posts for your accounts, you need to add your credentials for the listing provider.

Adding a Third-party Credential

1. Login to your Chatmeter account in LocationHQ.
2. Go to Settings > Third-Party Credentials.
3. Select +Add Credential to display the list of possible third-party providers for which you can add credentials. Select the one you need.
4. Chatmeter sends you to the provider's site that you’ve selected. Follow the steps requested to provide credentials.
5. The provider's site will give you a success notification online before returning you to the Chatmeter site. You can also see that your credentials and their expiration date will appear in the Credential List.

Once you’ve entered credentials for the providers, you’re ready to respond to reviews.

Circumstances requiring repeating the addition of a credential

Under some circumstances you might need or want to repeat the process of adding credentials to your LocationHQ account, including:

• If the credentials for your listing provider expire, you need to re-enter them into LocationHQ
• If the permissions in the third-party account change or pages are added or removed, the quickest way to ensure that the changes are reflected in LocationHQ is to repeat the process of adding the credential

Provider-specific requirements for third-party credentials

Some providers require preliminary or additional steps to enable you to manage activities from LocationHQ, including Facebook and Google. Make sure you’ve done the following before you add credentials for these providers:

Facebook

For Facebook accounts you want to sync with LocationHQ, the following is needed:

• The Facebook account added to LocationHQ must have the Manage Page permission for all pages that you want to sync with LocationHQ
• To select which Facebook or Instagram pages you want LocationHQ to access, when you add the Facebook account into LocationHQ, select Edit Settings to turn access on or off for the pages

Google

For Google accounts you want to sync with LocationHQ, the following is needed:

• The account you enter in LocationHQ must own the Google pages
• The Google page must have been verified

Instagram

For Instagram accounts you want to sync with LocationHQ, the following is needed:

• You must have a Business Instagram account. Each location must be connected to a single corresponding Facebook Business Page.
• To get data from Instagram or any service that integrates with Instagram, you must re-add your Facebook credentials
• Encourage people to tag your account instead of the location by creating or claiming the new location-specific pages. This allows more control over the posts people see about your business.
• To add publishing capabilities for your Instagram account, contact your Chatmeter Customer Success Manager or support@chatmeter.com.