Google Post Details

In this article, learn how to view details about your business’s Google posts on LocationHQ, including how to engage with them by replying to their responses or comments and how to find data collected about them.

For general information about posts in your feed, see Viewing Details About Posts.

Viewing Google post details

To find post details, follow these steps:

1. On the Feed page (Social > Feed), select or filter to the post you want to engage with.
2. Select a post to display its Post Details page.
   

3. The Post Details page for a Google post includes:

   • Username of the user who posted
   • Business location
   • Full text of the post
   • Post media—image or video
   • Summary of engagement—number of comments, likes, link to workflow tasks, link to Google Ask a question page, and sentiment (positive, negative, or neutral

   The Answers section of the Post Details page includes:

   • Text of replies or comments in the order they were posted
   • The name of the person responding
   • Icons to use to like, link to a workflow task, and a link to go to the business Ask a question page
   • Sentiment of the comment

Answering a customer’s Google post

To reply to a customer’s Google post, follow these steps:

1. On the Feed page (Social > Feed), select or filter to the post you want to engage with.
2. Select a post to display its Post Details page.
3. By default, the Replies tab is open. If it isn’t, select it.
4. Find the response or comment you want to reply to in the activity stream.
   
5. Select it to display the Post Details page.
   
6. Type your answer in the Write a new Answer field. If you have more than one account associated with the Google Business Profile, you can select which one you want to respond from.
   
7. Select Submit. Your answer appears below the previously posted response.
8. Your response appears as a reply to the post response you selected from the activity stream, within the yellow box.