For listing providers other than ApartmentGuide, Cars.com, Facebook, Google, Trustpilot, and Yelp (or, if you haven’t entered credentials for them in LocationHQ), you will have to go to the listing provider and login to respond to reviews.
Follow these steps:
- Login to your Chatmeter account in LocationHQ.
- Go to Reputation > Reviews to find the reviews you’d like to respond to. In the example, we selected in the filter to find all reviews from booking.com.
- Use the provider link in the circle to the left of the review to go to the provider’s landing page for your location’s review.
- Login using your business’s login credentials for the listing provider.
- Respond to the post as your business. Your response will appear within 24 hours and show up beneath the original review.