Using the Reviews page on LocationHQ, you’ll find many ways to evaluate the data that your customers offer through their reviews of your business locations, including measuring the impact of responding to reviews on customers’ star ratings and comparing a location to local competitors.

You create reports from the Reviews page on LocationHQ by filtering to find the reviews you want to report on and downloading the review data to a CSV-formatted file.

Follow these steps:

1. Login to your Chatmeter account in LocationHQ.
2. Go to Reputation > Reviews to display the Reviews page.
3. Use the Global Filter to find the reviews to find those you want to include in your CSV-formatted file. In this example, we filtered for Google 1-star and 5-star ratings.
   
   
4. Select Download to download the CSV file.

Metrics on impact of review responses

When you respond to your customers’ reviews, you’re likely to see the review ratings change from negative to positive. You can see this in the Reviews page. Follow these steps to see metric analysis of the reviews that you’ve responded to where a change in star rating occurred:

1. Login to your Chatmeter account in LocationHQ.
2. Go to Reputation > Reviews to display the Reviews page.
3. Select the Filters icon to display the Filters. 
4. In addition to any other filters you need, select Advanced Filters, select With Revisions and With Responses.
   
5. The Reviews page now displays two additional metrics cards across the top, showing the following:
   

   • The number of reviews in which the star rating changed

   • The change in the average star rating (including the actual changed average and whether the change was positive or negative)
     
     
     

Comparing a location to local competitors

To compare one of your business locations to its local competitors, follow these steps:

1. Login to your Chatmeter account in LocationHQ.
2. Go to Reputation > Summary to display the Summary page.
3. Use the Global Filter to find the location you want. You can start to type the name of the location to find it quickly.
4. On the Overall Details table, you’ll find the numbers for your location compared to the local competitors’ average. You can select a specific competitor to compare against in the Local Competitor Average selector.

For more about understanding data collected from your reviews, see the help articles about LocationHQ Insights.