Using the Reviews page on LocationHQ, you’ll find many ways to evaluate the data that your customers offer through their reviews of your business locations, including comparing a location to local competitors.
You create reports from the Reviews page on LocationHQ by filtering to find the reviews you want to report on and downloading the review data to a CSV-formatted file.
Follow these steps:
- Login to your Chatmeter account in LocationHQ.
- Go to Reputation > Reviews to display the Reviews page.
- Use the Global Filter to find the reviews to find those you want to include in your CSV-formatted file. In this example, we filtered for Google 1-star and 5-star ratings.
- Select Download to download the CSV file.
Comparing a location to local competitors
To compare one of your business locations to its local competitors, follow these steps:
- Login to your Chatmeter account in LocationHQ.
- Go to Reputation > Summary to display the Summary page.
- Use the Global Filter to find the location you want. You can start to type the name of the location to find it quickly.
- On the Overall Details table, you’ll find the numbers for your location compared to the local competitors’ average. You can select a specific competitor to compare against in the Local Competitor Average selector.
For more about understanding data collected from your reviews, see the help articles about LocationHQ Insights.
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