Creating Reports on Reviews

Using the Reviews page on LocationHQ, you’ll find many ways to evaluate the data that your customers offer through their reviews of your business locations, including comparing a location to local competitors.

You create reports from the Reviews page on LocationHQ by filtering to find the reviews you want to report on and downloading the review data to a CSV-formatted file.

Follow these steps:

1. Login to your Chatmeter account in LocationHQ.
2. Go to Reputation > Reviews to display the Reviews page.
3. Use the Global Filter to find the reviews to find those you want to include in your CSV-formatted file. In this example, we filtered for Google 1-star and 5-star ratings.
   
   
4. Select Download to download the CSV file.

Comparing a location to local competitors

To compare one of your business locations to its local competitors, follow these steps:

1. Login to your Chatmeter account in LocationHQ.
2. Go to Reputation > Summary to display the Summary page.
3. Use the Global Filter to find the location you want. You can start to type the name of the location to find it quickly.
4. On the Overall Details table, you’ll find the numbers for your location compared to the local competitors’ average. You can select a specific competitor to compare against in the Local Competitor Average selector.

For more about understanding data collected from your reviews, see the help articles about LocationHQ Insights.