Chatmeter collects data on your customers’ perspectives on your business from your listings with listing providers like Google, Facebook, Yelp, and many more. Chatmeter tools enable you to engage effectively with that information, and with customers, to manage your business’s reputation.
Go to the Reputation > Summary section in LocationHQ to see a summary of the data that Chatmeter collects about your business from customer reviews.
You can filter the results in the Summary to focus on specific listing providers, periods of time, or rating values. Select the three-layer icon in the upper right to expose the filters in the right margin.
The following data are shown on the Reputation > Summary page:
- Review Counts and Average Ratings—In this graphic, see the number of total reviews your business has received by month, along with the average rating. You can download a copy of the graphic by selecting the download icon in the upper corner of the graphic
- Overall Ratings—In Overall Ratings, for your business and your local competitors’ average, see Overall Rating, Number of Reviews, number of Reviews Responded To, Review Response Rate, and numbers of 1-star Reviews and 5-star Reviews.
- Review Sentiment—Use Review Sentiment to see the proportion of your business reviews that are negative, positive, or neutral. Hover your mouse over a portion of the pie chart to reveal the number of reviews represented. You can download the image by selecting the download icon in the upper right.
- Provider Details—The Provider Details table gives you details on the number of reviews (Count) and ratings by listing provider for you and your local competitors’ average. Use the Filters to specify by provider, period, or rating value.