If you are in the food service industry and using Chatmeter's Listing Management solution, you can now save your menus for each location in LocationHQ and Chatmeter will publish them to your Google listings.
To have this feature activated for your account, contact your Customer Success Manager or email support@chatmeter.com.
Adding a menu
To add a menu, save it, and publish to your listings, follow these steps:
- Login to your Chatmeter account in LocationHQ.
- Go to Locations > Locations to display the Locations page.
- Select one or more locations for which you want to add or update a menu.
- Select Edit to open the locations editor.
- Select the Menus tab.
- Select Download Template to access a comma-separated values (CSV) file copy of a spreadsheet for menu uploading.
- Enter your menu data into the spreadsheet in the proper format and save it to your computer. See the section Formatting guidelines for the CSV upload spreadsheet for format guidance.
Note: For importing, the file must be saved as a CSV-formatted file using UTF-8 encoding. The template downloads in the required format, so no action should be required. If you run into any formatting issues and need help, check out these instructions from WebToffee.
- Drag the CSV file into the import window or select Browse to look for it on your computer.
- Use the menu preview to review your menu for accuracy. If you need to make changes, select Clear Menu, revise your spreadsheet, and upload it again.
- When the menu looks good and you're ready to save and publish, select Review Changes.
- Select Save and Submit Changes to complete the saving process. Once saved, Chatmeter automatically publishes the menu to your Google listings for the location(s). (Account proper credentials must have already been added to LocationHQ.)
Updating a menu
To update or replace a previously saved/published menu, follow these steps:
- Login to your Chatmeter account in LocationHQ.
- Go to Locations > Locations to display the Locations page.
- Select one or more locations for which you want to add or update a menu.
- Select Edit to open the locations editor.
- Select the Menus tab. Preview the menu loaded for the listing(s) and revise the menu’s CSV-formatted file.
- Select Clear Menu and upload it again.
Important: You need to upload the entire menu each time, not just the changes. You are replacing an entire menu version each time. - When you're ready to save and publish, select Review Changes.
- Select Save and Submit Changes to complete the saving process. Once saved, Chatmeter automatically publishes the menu to your Google listings for the location(s). (Account proper credentials must have already been added to LocationHQ.)
Removing a menu
To remove a menu without replacing it with a new version, simply clear the menu and save your changes. This will remove the menu from your listings as well.
Formatting guidelines for the CSV upload spreadsheet
Follow the guidelines in the table that follows when updating the CSV spreadsheet.
|
Field Name |
Optional/Required |
Description |
Format |
Example(s) |
|
MenuInternalName |
Required |
An internal name used to identify a menu. This is not publicly displayed on your menu. For example, the name used by the point of sale or online ordering system from which the menu was exported. |
At least one cell in the column must contain the name of the menu. Using multiple unique menu names in one file is not currently supported. |
San Diego Location Menu San Diego Location Lunch Menu San Diego Location Dinner Menu Menu |
|
MenuLanguage |
Optional |
The language of the menu. |
Uses ISO 639-1 two-letter language codes. Defaults to "en" (English) if blank. |
en es |
|
MenuPublishedName |
Optional |
The publicly viewable name for the menu. |
Text |
Brunch Menu Lunch Menu Dinner Menu |
|
MenuListId |
Optional |
An internal ID used to track a menu. This is not publicly displayed on your menu. |
Typically numeric |
23675 |
|
SectionName |
Required |
A category heading used to group similar menu items. |
If your menu doesn't have a need for sections, just use a single section named "Menu." |
Breakfast Lunch Dinner Appetizers Drinks |
|
SectionDescription |
Optional |
Description of a section. |
Text |
Breakfast items are served from 6am-11am. |
|
SectionId |
Optional |
An internal ID used to track a menu section. This is not publicly displayed on your menu. |
Typically numeric |
9809 |
|
ItemId |
Optional |
An internal ID used to track a menu item. This is not publicly displayed on your menu. |
Typically numeric |
5638 |
|
ItemName |
Required |
Name of an item. |
Text |
Cheeseburger Club Sandwich 3-Egg Omelette |
|
ItemPrice |
Optional |
Base price of a menu item. |
Whole number or decimal numbers acceptable. Currency symbols are optional and are added automatically if excluded. |
10 $10 9.99 $9.99 |
|
ItemCurrency |
Optional |
Currency code for an item. |
3-digit ISO 4217 currency code. Defaults to "USD" (US Dollar) if blank. |
USD CAD |
|
ItemCalories |
Optional |
The number of calories in the base menu item. |
A single integer. If you need a range instead of a single value, use the item description field instead. Adding a Calorie label (i.e., "Cals" or "Calories") to your value is acceptable but not necessary; we add that automatically. |
350 350 Calories 350 Cals |
|
ItemOption |
Optional |
Variations of a menu item resulting from differences in ingredients, size, or quantity. |
Comma-separated list. May include nutritional info or pricing with each item option (optional) but be careful to only use commas when entering a new item option. |
Example 1 (Add-on Options): Add Chicken $2.00, Add Steak $3.00, Add Shrimp $4.00 Example 2 (Size Options): Small Pizza 1000 cals $10.99, Medium Pizza 1600 cals $13.99, Large Pizza 2200 cals $16.99 Example 3 (Quantity Options): 6 Boneless Wings $7.99, 9 Boneless Wings $9.99, 12 Boneless Wings $11.99 |
|
ItemDescription |
Optional |
Description of a menu item. |
Text |
Choose your favorite style of chicken wings, available in a variety of flavors and portions. |
|
Photo |
Optional |
A link to a menu item's photo. |
URL where photo is hosted. |
http://a.mktgcdn.com/p/e4TFji3x-Cos2J7QZnim-4JZGhd63KDXD33lw9qS_jU/1200x649.png |
|
Url |
Optional |
A URL you would like to associate with the menu, for example its destination on your website. |
URL |
https://www.applebees.com/en/menu |
|
ItemAllergens |
Optional |
Ingredients used in the menu item that could cause allergic reactions. |
Text |
Dairy Egg Fish Peanut Wheat |
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