Duplicate Listings

Learn how to find and resolve duplicate listings

When Chatmeter detects more than one listing for a location, it selects the best match for your location as the primary listing. You can also enter a URL manually as a primary listing. Chatmeter labels additional listings as duplicates. 

Using the Locations > Duplicate Listings Report, you can see which providers have duplicate listings for your locations. 

You can filter the Duplicate Listings Report using the Global Filter, which is accessible from the three-layer icon in the upper right to search for specific Accounts, Groups, or Locations, or, through the Page Filter, to search for specific providers.

You can download the data results into a CSV-formatted file, sorted by either providers or locations. 

How to get information about duplicate listings

To get information about the duplicate listings, follow these steps:

1. Select the number next to the provider you’d like to know about.
   
2. Scroll down to the pane below the Report pane to see the duplicate listings.
   
   

   The Duplicate Listing pane shows the Primary Listing, the Expected Listing (based on your location data), and the Duplicate Listing.

   How to resolve duplicate listings

   To resolve duplicate listings, contact the listing provider to request that they merge your listings or remove duplicates. In some cases, such as Google or Facebook, you can initiate the actions yourself. See Google’s help center article "Remove or report duplicate businesses from bulk uploads." In other cases, you need to contact the provider’s customer support team. Visit the provider’s support site to look for directions.