Chatmeter now collects and displays Google and Facebook reviews in the dashboard in real time! This means that immediately after a review is posted, it will appear in your dashboard.* This will help you become aware of feedback more quickly and allow you to respond to issues immediately after they are posted by customers. To set up your account to receive real-time reviews, simply make sure your credentials are added to the platform.
You can do that from the My Account > External Logins page by clicking the "Add Login" button and then entering your Facebook or Google My Business credentials. Once your credentials are synced, you’re all set! Whenever a new review is posted to one of your listings by a customer, it will immediately appear in your account on the Reviews tab.
*It can take Google up to 15 minutes to post a review so don’t be alarmed if there is a slight delay.