Only Admin Users of Chatmeter or users that have been enabled access to create templates will be able to perform this functionality.
Once you have entered your external login credentials in the dashboard for the review sites you wish to respond to, you will be able to create review response templates within the reviews tab with the following steps.
- At the bottom of the review you will see a cog to manage review response templates > click to open
- Click "Add New Template"
- Fill in requested data (all * are mandatory fields)