The Explorer tab on the Pulse page (Insights (Dashboards) > Pulse) contains graphs and tables to reveal information about the categories and topics your customers are talking about in their reviews. Toggle to the Explorer tab on the Pulse page at Insights (Dashboard) > Pulse.
For information about how Pulse works, see the help article Customer Reviews Analysis Through Pulse.
The top pane on the Explorer tab contains:
- Sunburst—An interactive chart that shows categories, topics, attributes, and their average sentiment
- Categories—the innermost ring. Select a category to see details of the topics and attributes associated with the category. We selected the category shopping to display these details:
Hover over the graph to expose details about specific areas of interest.
You can also click on an area of the sunburst to zoom in to a specific category or topic. We clicked on “service” topic to display this detail:
Note that the Data Metrics and Distribution charts now show data for service, too.
- Data Metrics: A table view of category, topic, and attribute data. You can also find the average sentiment and number of mentions of each data point, as well as the percent change in both metrics from the previous period.
- Distribution: Toggle from Data Metrics to Distribution by selecting the Distribution tab to see a visual breakout of the numbers of mentions of each category, topic, or attribute that are positive (green), neutral (yellow), and negative (red). Select a bar to display the details on the data.
Using the Mentions table
As you interact with the sunburst, Data Metrics, or Distribution tables, the Mentions table in the pane below those graphics updates based on what topic, category, or attribute you are looking at. In the Mentions table, you’ll find the individual statements, their sentiment, and the reviews they come from. You can change the sentiment of a statement if it is inaccurately assessed by the software. Use the keyword search to see statements containing a particular word.