Using the Pulse Summary Tab

The Summary tab on the Pulse page (Insights (Dashboards) > Pulse) contains has two graphs that show how sentiment (defined as positive, neutral, or negative) is changing over time. You can use the filters to specify the data factors you want in your report. (For more about using filters, see Using Pulse page filters section in Customer Reviews Analysis Through Pulse.)

For information about how Pulse works, see the help article Customer Reviews Analysis Through Pulse.

You can select the level of granularity for your data selections for your Summary tab report by selecting the Granularity selector on the Average Sentiment Over Time graph or the Sentiment Distribution Over Time graph. Choices are 1 to 5 days, one week, 30 days, 90 days, or one year.

The Average Sentiment Over Time graph has a line showing average sentiment score over time (the blue line). The dots on the line indicate sampling dates. Hover over the dot to get the specific score and the number of reviews represented in the score. The orange line shows the volume of reviews.

The three types of points of interest are indicated by green (positive point of interest), red (negative point of interest), or gray (volume point of interest). Click on a point of interest to get more information about what’s driving the change. It will report the percentage change from the previous period and the specific topics leading to the change. Select View more about this time period for more detail as displayed on the Explorer tab’s sunburst graphic.

The Sentiment Distribution Over Time graph shows how many statements are negative, neutral, or positive over the selected time.